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Contact Us

If you have any questions about Coronavirus (COVID-19) and how this may affect your policy or claim, please visit our FAQs

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.

We can either:

At Insurancewith we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.

We are working hard to support you all; please bear with us and do watch our social media channels and website for further updates. We will post all our news and updates there and so this should give you all the answers you need.


Customer Service

Cancel or Amend Your Policy Dates

  • You can cancel your policy online by clicking here
  • You can amend your policy dates online by clicking here

Access Your Policy Online

Create your FREE Customer Area account to view, download and resend your policy documents whenever, wherever!

Customer Area


If you have a question about Insurancewith or our products, you may be able to find the answer in our frequently asked questions section. FAQs

Live Chat

If you don’t find the answer to your question on our FAQs page, you’ll be given the option to live chat or email a member of our customer services team.

Live Chat – Contact us via our live chat function Monday-Friday 9am-6pm. Click Live Chat to start a chat.


Write To Us

Insurancewith Travel Insurance,
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY

Give Us A Call

If you would prefer to speak to a member of the Insurancewith Travel Insurance customer service team, please call 0333 005 1066 and hold the line to speak to an operator.

Live Chat –Contact us via our Live Chat function Monday-Friday 8am-6pm

We are open 8am-6pm Monday-Friday and 9am-5pm Saturday-Sunday.

(On Bank Holidays, Easter Sunday and Christmas Day we are closed).

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Declare Medical Conditions

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

If you’ve already got a quote or policy with medical conditions declared, and you need to make a change, please call us on 0333 005 1066


Gadget Claims

For all policies purchased prior to the 17th January 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, you can start a new claim online by clicking here. Alternatively, you can email tifg.tiga@taurus.gi.

For all policies purchased on or after 17th January 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets and mobile phones, you can start a new claim by calling us on +44 (0) 333 005 1068

End Supplier Failure Claims

If you need to make a claim for End Supplier failure, please contact IPP via Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.

All Other Claims – Claims Forms

For all policies purchased prior to the 17th January 2022:

To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page.

For all policies purchased on or after the 17th January 2022:

Please use the number below and we can help you start your claims process

0333 005 1068

All Other Claims – Phones

For all other claims queries, please call +44 (0) 333 005 1068 and press 3 to contact the claims team. They are open 9am-5pm Monday-Friday (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

Emergency Medical Assistance


To speak to a member of the emergency medical assistance team please call +44 (0) 333 005 1069, the team is available 24 hours a day, every day of the year.


Complaints Information

For more details around our complaints process and submitting a complaint, please visit this page.


Send Us A Message

Complete our online form to send a message straight to our Customer Service Team. Please complete as much information as possible to speed up the process. Someone will be in touch to answer your query.

    Live Chat – Contact us Here Monday-Friday 9am-6pm (Closed weekends and bank holidays)

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